Information We Collect

We collect different types of information to provide and improve the Spindle experience, secure your account, and deliver key features like document management, PDF tools, budget tracking, and expense analytics.

Information You Provide Directly

When you create an account or use our features, you may provide:

• Name, email address, phone number, and contact details
• Login credentials and authentication data
• Documents, images, PDFs, receipts, and other files you upload
• Budget inputs, expense labels, categories, and notes
• Support requests, feedback, or communication with our team

Usage & Device Data

When you use the Service, certain information is collected automatically, such as:

• Your device type, operating system, app version, and unique device identifiers
• IP address, browser type, and general location (city / region)
• Pages or screens viewed, time spent, and actions taken inside the app
• Error logs, performance data, and diagnostic information

This helps us understand how the app is used, improve stability, and enhance the overall experience.

Data Collected Through App Permissions

With your explicit permission, Spindle may access certain device features:

• Camera: to scan documents and convert images into PDFs.
• Photos / Media: to allow you to select existing images or files.
• Contacts (optional): to simplify sharing or autofill information.
• Location (optional): to provide region-based settings (e.g., currency).

You can manage or revoke these permissions at any time through your device settings.

Cookie & Tracking Data (Website)

When you visit our website, we may use cookies and similar technologies to remember your preferences, maintain session state, and analyze site traffic. You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

How We Use Your Information

We use the information we collect to operate, protect, and improve the Service and to deliver a smart and seamless experience.

To Provide and Maintain the Service

• Create and manage your Spindle account
• Store, sync, and process your documents and files securely
• Enable features like scanning, PDF editing, OCR, and budget tracking
• Provide customer support and respond to your requests

To Personalize Your Experience

We may use your usage patterns and preferences to:

• Show relevant insights about your spending and budget
• Suggest tools or features that may be useful for you
• Improve the accuracy of OCR and categorization features

To Communicate With You

We may contact you via email, in-app messages, or notifications to:

• Send important updates about your account or security
• Inform you about changes to this Privacy Policy or our Terms
• Share new features, offers, or product announcements (you can opt out)

For Security, Fraud Prevention, and Legal Compliance

Your information helps us detect suspicious activity, prevent fraud, enforce our Terms of Use, and comply with applicable laws and regulations.

How We Share & Disclose Data

We do not sell your personal data. We only share information in limited situations where it is necessary and appropriate.

With Service Providers

We may share data with trusted third-party vendors who help us:

• Host and store data securely (cloud providers)
• Process analytics and app performance insights
• Provide customer support tools and communication platforms

For Business Transfers

If Smartgenx is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you if your data becomes subject to a different privacy policy.

For Legal Reasons

We may disclose your information if required by law, court order, or government request, or when we believe it is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or abuse of the Service
• Protect users or the public from harm

With Your Consent

In any other situation, we will share your information only with your explicit consent.

Third-Party Services & Social Login

Social Login

You may choose to sign up or log in using third-party platforms such as Google, Facebook, Twitter, Instagram, LinkedIn, or other supported providers. These services may share basic information such as your name, email address, and profile picture.

We use this information only to create or verify your Spindle account and do not post on your behalf or access your private data on these platforms.

Payment Processing via Razorpay

When you purchase a subscription or make payments, your financial information is processed by Razorpay, a secure third-party payment gateway. Razorpay may collect and store card or bank details to complete the transaction in compliance with PCI-DSS and other security standards.

Spindle does not store or directly handle your full payment card details. We only receive limited information such as payment status, transaction ID, and plan details.

Data Storage, Retention & Transfer

Where Your Data Is Stored

Your data may be stored on secure servers located in India or other regions, depending on our infrastructure and cloud providers. We take reasonable steps to ensure that your data is always protected in accordance with this Privacy Policy.

How Long We Keep Your Data

We retain your personal data for as long as your account is active or as needed to provide the Service. We may also keep certain information for a longer period where required by law, to resolve disputes, or to enforce our legal agreements.

Usage data used for analytics may be stored for a shorter period, unless it is required for security or legal purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your own, where data protection laws may differ. In such cases, we ensure appropriate safeguards are in place to protect your information.

Your Rights & Data Control

Depending on your jurisdiction, you may have rights over your personal data, including:

• Right to access the data we hold about you
• Right to request correction of inaccurate or incomplete data
• Right to request deletion of certain data (“right to be forgotten”)
• Right to restrict or object to certain forms of processing
• Right to withdraw consent where processing is based on consent

You can manage many of these preferences directly in the app via account settings, or by contacting us using the details in the “Contact Us” section.

Children’s Privacy

Our Service is not directed to children under the age of 13, and we do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information without parental consent, we will take steps to remove that information from our systems.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can take appropriate action.

External Website Links

The Service may contain links to other websites or services that are not operated by us. If you click on a third-party link, you will be directed to that site. We strongly recommend that you review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will update the “Last updated” date at the top of this page.

In some cases, we may provide additional notice (such as email notifications or in-app messages) about major changes. We encourage you to review this Policy regularly to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can reach us at:

Email: info@smartgenx.com

Website: https://smartgenx.com/#contact