Cancellation & Refund Policy
Last updated: Oct 28, 2024
Welcome to Spindle, owned by Smartgenx Private Limited. This policy explains how subscription cancellations, refunds, and billing-related requests are processed.
Subscription Cancellation
You must request cancellation within 3 days of purchase.
Email: info@smartgenx.com
After cancellation approval, premium access remains active until the current billing cycle ends.
Eligibility for Cancellation
- Wrong or multiple payments
- Unauthorized activation
- Unresolved billing issues
Refund Policy
Spindle follows a strict no-refund policy for subscription fees.
- No refunds for unused features
- No refunds for early cancellation
Non-Refundable Situations
- Change of mind
- Late cancellation (after 3 days)
- User did not disable auto-renewal
Refund Process & Timelines
Only accidental duplicate payments may qualify.
- Refund processed to original payment method
- Takes 5–7 business days
Changes to This Policy
We may update this policy anytime. Major changes will be notified via:
- App alerts
- Website announcements
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