Last updated: Oct 28, 2024
Welcome to Spindle! these cancellation and refund policy's outline the rules and regulations for the use of Spindle application/product/service/website of Smartgenx Private Ltd. private registered in India. By accessing this app/website/services, we assume you accept these cancellation and refund policy's. Do not continue to use Spindle application/product/service/website if you do not agree to take all of the cancellation and refund policy's stated on this page.
You may cancel your subscription to Spindle at given time period. To initiate cancellation, please email us at info@smartgenx.com within 3 days of purchasing a plan with your cancellation request. Once we receive your request, we will process the cancellation. You will retain access to your subscription benefits until the end of your current billing cycle, after which the subscription will not renew, and no further charges will apply.
Spindle operates on a non-refundable subscription basis. Refunds are not provided for partial months, unused features, or cancellations within an active billing cycle.
For any billing issues or accidental charges, please contact our support team within 7 days of the charge. Refund requests will be reviewed on a case-by-case basis.
Approved refunds will be processed back to the original payment method used, following Razorpay’s guidelines and policies.
We reserve the right to modify this policy as needed to align with business or regulatory requirements. Any significant changes will be communicated to users via email or through app notifications, ensuring you stay informed about updates affecting your subscription.
If you have any questions about this Cancellation Refund Policy, You can contact us:
By email:info@smartgenx.com
By visiting this page on our website: https://smartgenx.com/#contact