Cookie policy

Authentication

We use cookies to verify your account and determine when you're logged in so that we can make it easier for you to access the Smartgenx Products and show you the appropriate experience and features.

For example: We use cookies to keep you logged in as you navigate between Spindle Pages. Cookies also help us remember your browser so you don't have to keep logging in to Spindle and so you can more easily log in to Spindle via third-party apps and websites.

Security, site and product integrity

We use cookies to help us keep your account, data and the Smartgenx Products safe and secure.

For example: Cookies can help us identify and impose additional security measures when someone may be attempting to access a Spindle account without authorisation, for instance, by rapidly guessing different passwords. We also use cookies to store information that allows us to recover your account in the event that you forget your password, or to require additional authentication if you tell us that your account has been hacked. We also use cookies to combat activity that violates our policies or otherwise degrades our ability to provide the Smartgenx Products.

For example: Cookies help us fight spam and phishing attacks by enabling us to identify computers that are used to create large numbers of fake Spindle accounts. We also use cookies to detect computers infected with malware and to take steps to prevent them from causing further harm, such as a denial-of-service attack that could prevent you from accessing the Smartgenx Products. Cookies also help us prevent underage people from registering for Spindle accounts

Security, site and product integrity

We use cookies to help us keep your account, data and the Smartgenx Products safe and secure.

For example: Cookies can help us identify and impose additional security measures when someone may be attempting to access a Spindle account without authorisation, for instance, by rapidly guessing different passwords. We also use cookies to store information that allows us to recover your account in the event that you forget your password, or to require additional authentication if you tell us that your account has been hacked. We also use cookies to combat activity that violates our policies or otherwise degrades our ability to provide the Smartgenx Products.

For example: Cookies help us fight spam and phishing attacks by enabling us to identify computers that are used to create large numbers of fake Spindle accounts. We also use cookies to detect computers infected with malware and to take steps to prevent them from causing further harm, such as a denial-of-service attack that could prevent you from accessing the Smartgenx Products. Cookies also help us prevent underage people from registering for Spindle accounts

Advertising, recommendations, insights and measurement

We use cookies to help us show ads and to make recommendations for businesses and other organisations to people who may be interested in the products, services or causes they promote.

For example: Cookies allow us to help deliver ads to people who have previously visited a business's website, purchased its products or used its apps and to recommend products and services based on that activity. Cookies also allow us to limit the number of times that you see an ad so you don't see the same ad over and over again.

We also use cookies to help measure the performance of ad campaigns for businesses that use the Smartgenx Products.

For example: We use cookies to count the number of times that an ad is shown and to calculate the cost of those ads. We also use cookies to measure how often people do things, such as make a purchase following an ad impression.

Cookies help us serve and measure ads across different browsers and devices used by the same person.

For example: We can use cookies to prevent you from seeing the same ad over and over again across the different devices that you use.

Cookies also allow us to provide insights about the people who use the Smartgenx Products, as well as the people who interact with the ads, websites and apps of our advertisers and the businesses that use the Smartgenx Products.

For example: We use cookies to help businesses understand the kinds of people who like their Spindle Page or use their apps so that they can provide more relevant content and develop features that are likely to be interesting to their customers.

Site features and services

We use cookies to enable the functionality that helps us provide the Smartgenx Products.

For example: Cookies help us store preferences, know when you've seen or interacted with Smartgenx Products' content and provide you with customised content and experiences. For instance, cookies allow us to make suggestions to you and others, and to customise content on third-party sites that integrate our social plugins. If you are a Spindle Page administrator, cookies allow you to switch between posting from your personal Spindle account and the Spindle Page. We use cookies such as the session-based "presence" cookie to support your use of Messenger chat windows.

We also use cookies to help provide you with content relevant to your locale.

For example: We store information in a cookie that is placed on your browser or device so that you will see the site in your preferred language.

Performance

We use cookies to provide you with the best experience possible.

For example: Cookies help us route traffic between servers and understand how quickly Smartgenx Products load for different people. Cookies also help us record the ratio and dimensions of your screen and windows and know whether you've enabled high-contrast mode, so that we can render our sites and apps correctly.

Analytics and research

We use cookies to better understand how people use the Smartgenx Products so that we can improve them.

For example: Cookies can help us understand how people use the Spindle service, analyse which parts of our Products people find most useful and engaging, and identify features that could be improved.

Third-party websites and apps

Our business partners may also choose to share information with Smartgenx from cookies set in their own websites' domains, whether or not you have a Spindle or Instagram account or are logged in. Specifically, cookies named _fbc or _fbp may be set on the domain of the business partner whose site you're visiting. Unlike cookies that are set on Smartgenx's own domains, these cookies aren't accessible by Smartgenx when you're on a site other than the one on which they were set, including when you are on one of our domains. They serve the same purposes as cookies set in Smartgenx's own domain, which are to personalise content (including ads), measure ads, produce analytics and provide a safer experience, as set out in this Cookies Policy.

Where do we use cookies?

We may place cookies on your computer or device and receive information stored in cookies when you use or visit:

The Smartgenx Products; Products provided by other members of the Smartgenx Companies; and Websites and apps provided by other companies that use the Smartgenx Products, including companies that incorporate Smartgenx technologies into their websites and apps. Smartgenx uses cookies and receives information when you visit those sites and apps, including device information and information about your activity, without any further action from you. This occurs whether or not you have a Spindle or Instagram account or are logged in.

Do other Companies use cookies in connection with the Smartgenx Products?

Yes, other companies use cookies on the Smartgenx Products to provide advertising, measurement, marketing and analytics services to us, and to provide certain features and improve our services for you.

For example, other companies' cookies help tailor ads off Smartgenx Products, measure their performance and effectiveness and support marketing and analytics. Certain features on the Smartgenx Products use cookies from other companies to function, for example, certain maps, payment and security features. Learn more about the companies that use cookies on the Smartgenx Products.

Third-party companies also use cookies on their own sites and apps in connection with the Smartgenx Products. To understand how other companies use cookies, please review their policies.

How can you control your information?

We use cookies to help personalise and improve content and services, provide a safer experience and to show you useful and relevant ads on and off Smartgenx Products. You can control how we use data to show you ads and more by using the tools described below.

If you have a Spindle account

In your Ad preferences, you can choose whether we show you ads on Smartgenx Products and make choices about the information we use to show you ads.

If we show you ads on Smartgenx Products, we use data that advertisers and other partners provide us about your activity off Smartgenx Company Products, including websites and apps. You can control whether we use this data to show you ads in your ad settings.

The Smartgenx Audience Network is a way for advertisers to show you ads in apps and websites off the Smartgenx Company Products. One of the ways that Audience Network shows relevant ads is by using your ad preferences to determine which ads you may be interested in seeing. You can control this in your ad settings.

You can review Your activity off Smartgenx technologies, which is a summary of activity that businesses and organisations share with us about your interactions with them, such as visiting their apps or websites. They use our business tools, such as Spindle Login or Smartgenx, to share this information with us. This helps us do things such as give you a more personalised experience on Smartgenx Products. Learn more about your activity off Smartgenx technologies, how we use it and how you can manage it.